Influencing... Part 2 of 4

Have you ever wondered how some people just seem to have a knack of being able to persuade you to do something? (like stay for just one more drink!!!)…  

If you want to either learn how to influence and persuade people or maybe to just be more aware of people trying to influence you, then keep reading as there are 4 styles you need to be aware of.

I've split this blog into 4 parts so that I can keep to my usual short and hopefully sweet style! This is part two, with the next two to follow…

Bridging
This type of influencing is called Bridging…  This one is best when you need or value the other person's contribution. You're happy to admit to your mistakes and perhaps the other person is upset or resisting and you don't really know why.

This one can take a bit longer to resolve as you're asking for the other person's opinion but when you get there they should be fully engaged.

This one has three steps
  1. Involve
  2. Listen
  3. Disclose

The first step is to involve the other person. Encourage them to participate by getting their views and ideas.

Next, show them that you're really listening to them. Summarise what they've said, paraphrase back to them and state how you think they're feeling.

I particularly like the listening bit here… If someone if really disagreeing with you and keeps saying the same thing over and over, then actually acknowledging them and quoting what they said helps people realise that you really are listening to them so they don't have to keep repeating themselves anymore.

And lastly disclose - you can do this in three ways. Admit to a mistake. Reveal an uncertaintythat you have. Or ask for help.

So, putting this into an example….

(Involve) - I'm looking at what customer promotions we can do to really drive more sales, have you had any thoughts on what we could do?

(Listen) - You've made some really good points there. So you think we should focus on…

(Disclose) - I've not tried that before so would really value you supporting me getting this approved as quickly as possible.

Or putting a cocktails spin on it rather than coaching!!

(Involve) - What do you think about staying for one more drink? Which cocktail haven't we tried yet?

(Listen) - I know you need to catch your train, but you're right, we have had a fun.

(Disclose) - Come on, I need your advice on something before you go…

So that's number two, click here if you missed the first one one and follow my Facebook page by clicking here to make sure you don't miss the next instalment!!

Comments

Post a Comment

Popular posts from this blog

Objective, Strategy, Tactics

Image
If you're anything like me, you start January thinking ' how can this year be 'my year' ', you may want to aim for a promotion , be seen as a high performer or view this year as your 'career accelerator year'. I believe that to feel like you're achieving great things you need to be really clear on your goals and have clear objectives . If you're a people manager you'll also probably see January as the month to nail everyone's objectives and have a plan for the whole team. You can use this tool to write your own work objectives, help your team write theirs or plan how you're going to achieve your career goals. The idea is to split your objectives or goals into the following 3 areas: Objective Strategy Tactics The problem with just writing an objective and no more is that sometimes it can be so big that you can't actually measure if you're on track and you don't know what steps you need to take to achi
Read more

10 ways to ensure you don’t burn out and how to appear to ‘have it all’!

Image
How do you do it all? How do you not burnout? I often get asked these questions, so I wanted to share my tips. Prioritise . Yes now vs not now! This is something I do every single day Have non negotiables that you live by e.g. logging off at a certain time or not working at the weekend (this really helps you prioritise) Outsource what you can. We don't feel guilty paying someone to cut our hair, so why feel guilty paying someone to clean our house? Trust : That others can do things as good or better than you. This helps with delegation Choose gratitude . Even on the busiest and stressful days, challenge yourself to think of just 1 thing you're grateful for Make space for what gives you energy every week - for me it's helping people so sharing content / coaching / mentoring all tick this box for me Choose if you give something 0/10 or 10/10 . Life's too short for 7 out of 10's! Spend 5 mins every day doing something that makes you smile . Read a book, cuddle your
Read more

My Top 2 Interview Tips

Image
After spending 11 years at the same company. I recently took the huge decision to leave and join Adobe… Adobe want to be known as a company 'who conducts good interviews' but are 'difficult to get through' and I have to say that I loved their interview process…  Not sure what that says about me!!! I had 5 interviews over the space of a month and it's led me to want to share  my   top 2 interview tips. For me there were 2 things that I spent time prepping for and I believe they could give you the edge when you're preparing for your next interview… 1.        Think about how you want to come across 2.        Plan questions that you want to ask 1.        How do you want to come across? A lot of people focus on what questions they think they're likely to be asked and therefore how to respond. But when you really think about it,  what are the odds of you accurately guessing any of the questions you'll be asked?! Instead, think ab
Read more